Law firms can become particularly bogged down during specific times of the year with a consistently high volume of new client intakes. This is where a call center can be an extremely valuable asset to have. These are businesses that help manage new client intakes, schedule appointments, customize intakes to each law firm’s needs, and even integrate case management software. There are obvious benefits to having such professionals.
For one, it can help to offload some of the work from already bogged down staff members and can ensure that potential clients are not left feeling frustrated or ignored. A well-run call center will have your firm’s best interests in mind. Here’s a more specific breakdown of how these agents can help law firms:
Help with New Client Intakes
During busier times of the year, many law firms find their staff struggling to keep up with the influx of new clients. This can often lead to potential clients slipping through the cracks. A call center can help by taking on some of the burdens of new client intakes. These agents are trained to handle high volumes of calls and can quickly and efficiently collect the necessary information from potential clients. In addition to helping with new client intakes, they can also help schedule appointments for existing clients. This can free up time for lawyers and staff so that they can focus on other tasks.
Customized Intakes
A good call center will be able to customize its intake process to match the specific needs of each firm. This includes tailoring the intake questions to fit the type of law the firm practices. They also help by integrating with a law firm’s case management software, which can save time and ensure accuracy. Most of them have extended hours of operation, which can be helpful for firms that need to schedule appointments outside of normal business hours. Ultimately, this flexibility can help a law firm accommodate more clients.
Contract Acquisition Service
By centralizing the firm’s incoming calls, these professionals can help to ensure that all potential clients are routed to the appropriate attorney. In addition, they can track the number and types of calls being received, allowing the firm to identify areas where they may need additional legal assistance. By providing support to attorneys through their contract acquisition services, these agents can help to ensure that the firm obtains favorable terms for their clients.
Offer 24/7 availability
A call center can take intakes around the clock, which is important because potential clients may not all have the same schedules. By having someone available to take their call at any time, you are more likely to be able to accommodate their schedule. Some agents also offer multilingual support, which can be beneficial for firms that represent a diverse group of clients.
Conclusion
A call center can be a valuable asset for law firms, particularly during times of high volume. They can help with new client intakes, appointment scheduling, and even acquiring contracts. When choosing such professionals, be sure to find one that is willing to customize their services to fit the specific needs of your firm.